Sagar Shrestha

Business Analyst

2024 - 2025

Seneca Polytechnic College, Toronto, Canada

Data and Text Mining, SAS, Power Bi, Tableau

Technical Communication

2023 - 2024

Seneca Polytechnic College, Toronto, Canada

Technical Writing and Editing, UX Design and Writing, Web Design and Prototyping, Content Strategy, Information Architecture, Online User Assistance

Bachelor of Science in Computer Science and Information Technology

2016 - 2020

Deerwalk Institute of Technology, Tribhuvan University, Nepal

Information Technology, Digital Logic, Advanced Java, Advanced Database Management System, Computer Graphics, Technical Writing, Computer System and Architecture, Data Structure and Algorithm, Image Processing, Cloud Computing, Web Technology

Student Ambassador

May 2024 - Jan 2025

Deerwalk Group, Kathmandu, Nepal

• Addressed 1500+ technical, administrative, and academic inquiries, reducing case backlogs by 50% and improving satisfaction.
• Optimized knowledge base (KB) articles, refining keyword indexing to enhance information retrieval and user engagement.
• Minimized customer wait times by escalating key issues and effectively communicating across departments using Salesforce.

Technical Writer

Nov 2024 - Apr 2024

Seneca Polytechnic

• Authored a comprehensive Salesforce Definition Guide, streamlining field usage standards across 10+ departments.
• Enhanced customer support by developing and updating 100+ knowledge base articles, decreasing workload and increasing efficiency.
• Scripted, managed, and edited tutorial videos, reducing reading time for users by 30% and supporting user-focused content.

Creative Design and Tech Lead

2020 - 2023

Deerwalk Group, Kathmandu, Nepal

• Led the development and execution of digital marketing campaigns for clients in various industries, including healthcare, finance, and technology
• Managed a team of designers and developers to create high-quality, responsive websites and application
• Conducted user research and testing to inform design decisions and improve user experience
• Craft intuitive and visually appealing user interfaces for digital platforms.
• Collaborate with cross-functional teams to translate concepts into practical design solutions.
• Integrated social media communications into marketing strategies, ensuring consistent brand messaging.

Editor in Chief

2018 - 2019

DWIT News, Kathmandu, Nepal

• Led and managed a team of writers and editors to maintain the quality and integrity of the online news platform.
• Oversaw the entire content production process, from idea generation to publication, ensuring accuracy, clarity, and adherence to journalistic standards.
• Coordinated and edited numerous news articles, contributing to the platform's credibility and reader engagement.
• Developed and executed content strategy, including managing editorial calendars and collaborating with writers and photographers to create multimedia content.
• Cultivated strong editorial skills, leadership abilities, and attention to detail, resulting in the platform's growth and success.